See It With Your Client List
All Systems Automated
Built for vet clinics, groomers & boarding facilities

Every Belly Rub
Deserves a Follow-Up.

One engine. Appointment reminders, post-visit reviews, rebooking nudges, and campaigns โ€” automated across every location without a marketing hire.

app.fetchpetcare.com/campaigns
Workflows
Post-Grooming Review847
Appointment Reminder1.2k
Rebooking Nudge392
Boarding Follow-Up218
Rebooking Funnel
Sent847
Opened627
Clicked347
Booked237
Post-Grooming Review Request
Sent automatically 2 hrs after appointment ends
Live
Open Rate
74.2%
+12% vs last month
Click Rate
41.0%
+8% vs last month
Review Conv.
28.3%
+34% vs last month
Avg Response
1h 42m
-22m vs last month
Message Preview โ€” SMS
F
Hi Emma! ๐Ÿพ Biscuit looked amazing after today's groom. Mind leaving a quick review? It helps families find us โ€” and we'll send you $5 off your next visit.fetchpetcare.com/r/greentree
3.4M
Automated Messages Sent
74%
Average Open Rate
28%
Rebooking Conversion
4.8โ˜…
Average Review Rating Lift
900+
Pet Care Locations
Feature Matrix

Five workflows. One engine.

Each spoke below shows exactly what Fetch automates versus what you're currently doing by hand.

Reminders

No-shows cost $45 each. Stop losing them.

Fetch sends appointment reminders via SMS and email at exactly the right intervals โ€” 48h out, 24h out, and 2h out โ€” automatically, for every client, every time.

What gets handled
Fetch
Manual
Sends reminders 48h, 24h, 2h before appointment
Personalizes with pet name + appointment type
Handles SMS and email from one dashboard
Logs confirmation responses automatically
Works across all locations simultaneously
Requires staff time per reminder
Reminder Queue โ€” Today
12 pending
M
Max (Golden Ret.)
Wellness Exam
9:30 AM
SMS
L
Luna (Tabby)
Dental Cleaning
11:00 AM
Email
B
Bear (Lab Mix)
Nail Trim
2:15 PM
SMS
C
Cleo (Poodle)
Grooming
4:00 PM
Email
63% fewer no-shows
Greentree Animal Hospital
in the first 60 days after switching from manual reminder calls.
Reviews

Every great visit deserves a Google star.

Two hours after an appointment closes, Fetch automatically sends a personalized review request โ€” with the client's pet name, the service they received, and a direct link to your Google or Yelp profile.

What gets handled
Fetch
Manual
Sends review request 2h post-visit automatically
Personalizes with pet name and service type
Routes to Google, Yelp, or Facebook
Tracks open and click rates per request
Suppresses requests after negative feedback signals
Requires staff to remember to ask
Review Requests โ€” This Week
4.9โ˜… avg
Requests Sent
234
+18%
Reviews Received
67
+34%
Avg Rating
4.9
+0.4
Jennifer K.2h ago
Luna loves coming here! The team is amazing.
Marcus T.5h ago
Max was so calm after his exam. Best vet in town.
4.9โ˜… average rating
Pawsome Grooming Studio
up from 4.1โ˜… in 90 days โ€” 67 new reviews generated automatically.
Rebooking

Tuesday's nail trim should book Thursday's bath.

When a visit closes without a future appointment on the books, Fetch starts a rebooking sequence โ€” timed to the service type, with an offer attached if the client hasn't responded after the first touch.

What gets handled
Fetch
Manual
Detects closed visits with no future booking
Sends timed nudge sequence (2d, 7d, 30d)
Attaches offer on second touch automatically
Tracks conversion through booking confirmation
Adjusts timing by service type (grooming vs wellness)
Requires someone to check the schedule manually
Rebooking Engine โ€” Active Sequences
28% conv.
Biscuit (Corgi)
48h post nail trim
Opened
Send offer in 24h
Mochi (Shih Tzu)
7d post grooming
Clicked
Booking link visited
Rocky (Beagle)
30d wellness gap
Sent
Awaiting open
34% more rebookings
Greentree Vet
in 90 days โ€” $18,400 in recovered revenue from lapsed clients.
Campaigns

Seasonal promotions without a marketing coordinator.

Build segmented campaigns by species, service history, or last visit date. Schedule once โ€” Fetch sends to the right clients at the right time and tracks every click back to a booking.

What gets handled
Fetch
Manual
Segments by species, service, or last visit date
Schedules sends across SMS and email
Tracks clicks back to actual bookings
Provides per-campaign revenue attribution
Works across all franchise locations from one login
Requires Mailchimp + manual list management
Campaign Builder
3 active
Spring Dental Month
847 clients
68%
Live
Flea & Tick Season Alert
1.2k clients
71%
Live
Senior Pet Wellness
312 clients
โ€”
Draft
$47,200 campaign revenue
PetFirst Wellness Group (6 locations)
attributed across their Spring Dental Month campaign โ€” 14% of total monthly revenue.
Reporting

Every touchpoint accounted for before the phone rings.

One reporting dashboard shows every message sent, every review earned, every rebooking converted โ€” across every location. Export to CSV or push to your practice management system.

What gets handled
Fetch
Manual
Unified dashboard across all locations
Revenue attribution per campaign and workflow
Exports to CSV or PMS integrations
Shows open, click, and conversion rates together
Alerts on workflow failures or delivery drops
Requires pulling data from 3 separate tools
Reporting โ€” 7-Day Overview
All locations
Messages Sent
2,847
Avg Open Rate
74.1%
Revenue Attr.
$12,480
M
T
W
T
F
S
S
12 hours saved weekly
Summit Pet Care (3 locations)
previously spent pulling reports from Mailchimp, a texting app, and their PMS separately.
Quantifiable Results

Numbers that show up in the ledger.

These aren't projected outcomes. They're what clinics, groomers, and boarding facilities measured in their first 90 days.

Veterinary Clinic
Greentree Animal Hospital
Austin, TX ยท 3 vets
No-Show Rate
18%7%
Monthly Reviews
467
Rebooking Rate
31%65%

"We went from chasing clients to having them rebook before we even picked up the phone."

Dr. Sarah Okonkwo, Practice Manager
Grooming Studio
Barkside Grooming Co.
Denver, CO ยท 2 locations
Review Rating
4.1โ˜…4.9โ˜…
Client Retention
54%78%
Monthly Revenue
$14.2k$19.8k

"My front desk used to spend two hours a day on follow-ups. Now it's zero."

Marcus Webb, Owner
Multi-Location Brand
PetFirst Wellness Group
Phoenix, AZ ยท 6 franchise locations
Marketing Coordination
1 person/location1 Fetch login
Campaign Open Rate
22%71%
Attributed Revenue
Unmeasured$47.2k/mo

"Finally one source of truth for what every location is sending to clients."

Priya Nair, VP Operations
From the Front Desk

People who stopped doing it manually.

3 tools โ†’ 1

"Before Fetch, I had Mailchimp for email, a separate texting app, and a spreadsheet for tracking who needed a follow-up. Now I open one tab and everything is already done."

RT
Rachel Thornton
Practice Manager ยท Riverside Veterinary Clinic
Portland, OR
68% rebooking rate

"My rebooking rate for grooming clients went from 31% to 68% in three months. I didn't change anything about my service โ€” Fetch just made sure nobody fell through the cracks."

JO
James Osei
Owner ยท The Grooming Den
Charlotte, NC
6 locations, 1 login

"We have six locations. Getting consistent messaging out of all of them used to require weekly calls with every manager. Now the campaigns run themselves and I review a dashboard on Fridays."

PN
Priya Nair
VP Operations ยท PetFirst Wellness Group
Phoenix, AZ
Reminders
Reviews
Rebooking
Campaigns

See it running with
your client list.

Enter your clinic name and we'll build a simulated workflow showing exactly how Fetch would handle your appointment reminders, review requests, and rebooking sequences โ€” before you commit to anything.

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